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For the supply chain professional, knowledge management involves the ability to make recommendations and decisions about sharing information, disseminating knowledge and using information technology. This module takes you through the knowledge management process. Data is transformed into information, which is used to create knowledge. Knowledge, in turn, guides action, leading to results. You will learn about key IT applications in knowledge management, including data warehousing, ERP and purchasing operation systems (POS). Recent developments in information security such as encryption, firewalls and spyware, in addition to confidentiality agreements, are also covered.
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